Feedback
Everyone says feedback is important. We have a different opinion.
Types of Feedback
Positive
“Thank you for doing nothing.”
Negative
“Why aren’t you doing anything?”
Constructive
“Could you do at least something?”
Our Favorite
[empty]
How We Process Feedback
- Read it (sometimes)
- Understand it (occasionally)
- Ignore it (always)
Why We Ignore Feedback
If customers knew what they wanted, they wouldn’t need us. But they don’t need us anyway, so it doesn’t matter.
NPS Score
Net Promoter Score measures how likely customers are to recommend us.
Our NPS: N/A
We have no customers who would recommend us. Or not recommend us. Perfect neutrality.
Conclusion
A feedback loop isn’t for everyone. We prefer a feedback black hole.