Relationship with Client
They say the customer is always right. We say: what customer?
Types of Clients
Ideal Client
- Pays
- Doesn’t communicate
- Needs nothing
- Doesn’t exist
Typical Client
- Wants something
- Calls
- Writes emails
- Is annoying
Our Strategy
We carefully select clients. Criteria:
- Must pay upfront
- Must not expect results
- Must not call during working hours (ever)
FAQ from Clients
“When will it be done?” Done is a subjective term.
“Can we meet?” Theoretically yes. Practically no.
“Why didn’t you respond?” We did respond. With this article.
Client Retention
The best retention is when the client forgets they’re a client.
Conclusion
Relationships are about boundaries. Our boundaries are clear: none.